Privacy Policy
Last updated: July 28, 2026
Introduction
Austin Air Pros ("we," "us," or "our") operates a lead-generation website that connects homeowners with licensed HVAC contractors in the Austin, Texas metropolitan area. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or submit a service request.
Information We Collect
We collect information you voluntarily provide when submitting a quote request form, including:
- Full name
- Phone number
- Email address
- Service type requested
- Description of your HVAC issue or needs
- Preferred contact time
We also automatically collect certain technical information including IP address, browser type, device information, pages visited, referring URL, and UTM campaign parameters through cookies and analytics tools.
How We Use Your Information
- To connect you with licensed HVAC contractors who can fulfill your service request
- To send you a confirmation of your quote request
- To communicate with you about your service inquiry
- To improve our website and services through analytics
- To comply with legal obligations
Information Sharing
We share your contact information and service request details with licensed HVAC contractors in our network for the purpose of fulfilling your service request. We do not sell your personal information to third parties for their marketing purposes. We may also share information with service providers who assist us in operating our website and conducting our business.
Cookies and Tracking
We use cookies and similar tracking technologies to analyze website traffic and improve user experience. This includes Google Analytics and Google Tag Manager. You can control cookie preferences through your browser settings or our cookie consent banner.
Your Rights Under CCPA
If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale of your personal information (note: we do not sell personal information); and not be discriminated against for exercising your privacy rights.
Your Rights Under GDPR
If you are located in the European Economic Area, you have the right to: access your personal data; rectify inaccurate data; erase your data; restrict processing; data portability; and object to processing. To exercise any of these rights, contact us using the information below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Lead information is typically retained for up to 24 months.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website contact form or call us at (512) 580-8055.